Soully AI

Account Deletion & Data Retention Policy

Effective Date: July 6, 2026

This Account Deletion & Data Retention Policy explains how SOULLY AI manages user accounts, data deletion requests, and information retention.

This Policy should be read together with our Privacy Policy and Terms of Service.

1. Requesting Account Deletion

Users may request permanent deletion of their SOULLY AI account through the application or other official support channels where available.

For security reasons, we may verify account ownership before processing a deletion request.

2. What Happens After Deletion

Once your deletion request has been confirmed:

Your account will be scheduled for permanent removal.

This includes deletion of personal information associated with your account, including but not limited to:

Deleted accounts cannot be restored once the deletion process has been completed.

3. Community Content

If you have published content to the SOULLY AI community, such as:

that content will also be removed as part of the account deletion process.

Content that has already been used in promotional materials before deletion may continue to appear in previously published promotional content, but it will not be used in future promotional materials once reasonably possible.

4. Deletion Timeline

Account deletion may not occur instantly.

The deletion process may require a reasonable period of time to:

During this period, deleted information is not intended to remain accessible to other users.

5. Temporary Retention

Certain limited information may be retained temporarily for purposes such as:

Such information is retained only for as long as reasonably necessary and only to the extent permitted or required by applicable law.

6. Backup Systems

SOULLY AI maintains backup systems designed to improve service reliability.

Information contained in secure backups is automatically removed over time through normal backup rotation and retention procedures.

Backup information is not used to restore deleted accounts except where required to maintain system integrity or comply with legal obligations.

7. Subscription and Purchases

Deleting an account does not automatically cancel an active subscription.

Users should cancel recurring subscriptions through the applicable app store or payment provider before deleting their account.

Unused virtual items, Energy, subscription benefits, and digital purchases may be permanently lost after account deletion and are generally not recoverable.

8. Recovery Requests

Before permanent deletion has been completed, users may contact official support to inquire whether cancellation of the deletion request is still technically possible.

Once deletion has been finalized, recovery of the account or associated data is generally not possible.

9. Security

To protect users against unauthorized deletion requests, SOULLY AI may require reasonable verification before processing deletion.

Requests that cannot be verified may be refused until sufficient proof of account ownership is provided.

10. Policy Updates

SOULLY AI may update this Policy from time to time to reflect improvements in our services, security practices, or legal requirements.

Material changes will be communicated through appropriate channels where required.

11. Contact

Questions regarding account deletion or data retention may be submitted through the official SOULLY AI support channels listed on our website.

We will make reasonable efforts to respond to verified requests in a timely manner.

Final Note

At SOULLY AI, we believe users should remain in control of their personal information.

Our goal is to provide transparent, secure, and responsible data management while respecting user privacy throughout the entire lifecycle of the account.