Privacy Policy

Effective Date: July 6, 2026

Welcome to SOULLY AI, operated by SOULLY AI DEV ("SOULLY AI", "we", "our", or "us").

Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, store, and process your information when you use the SOULLY AI application, website, and related services (collectively, the "Services").

By creating an account or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use SOULLY AI, we may collect the following categories of information.

1.1 Account Information

When you create an account, we may collect:

• Name
• Email address
• Google account information (when signing in with Google)
• Profile picture
• Account identifier

Additional sign-in methods may be supported in future updates.

1.2 User Content

The information you create while using SOULLY AI may include:

• Chat conversations
• Custom AI characters
• Character settings
• Personality profiles
• Memory entries
• Story progress
• AI-generated images
• User-uploaded screenshots
• Published memories
• Published characters
• Published profile information
• Shared content made available to other users

You control whether eligible content is shared publicly or remains private.

1.3 Subscription and Purchase Information

When you purchase subscriptions or virtual items, we may store information such as:

• Subscription status
• Purchase history
• Energy balance
• Virtual rewards
• Purchased items
• Premium benefits

Payment processing is handled by the official payment provider available on your platform. SOULLY AI does not store your payment card information.

1.4 Device Information

To improve security and service quality, we may collect:

• Device model
• Operating system
• App version
• Language
• Time zone
• Anonymous device identifiers
• Diagnostic information
• Crash reports

2. How We Use Your Information

We use your information to:

• Provide AI conversations.
• Maintain your account.
• Synchronize your data.
• Save your characters.
• Deliver premium features.
• Process subscriptions.
• Restore purchases.
• Improve application stability.
• Prevent abuse and fraud.
• Respond to support requests.
• Enforce our Terms of Service.

3. AI Processing

SOULLY AI uses third-party Artificial Intelligence models to generate responses.

Your conversations are processed only for the purpose of generating AI responses and delivering requested features.

We do not use your conversations to train our AI models.

SOULLY AI employees cannot access private conversations during normal operation.

Access may occur only when:

• you report content,
• you request technical support,
• investigation is necessary for security or abuse prevention,
• or when required by applicable law.

Access is limited to authorized personnel only.

4. Public Content

Certain features allow you to publish content to the SOULLY AI community.

Examples include:

• AI characters
• Memories
• Screenshots
• Personality analyses
• Public profile information

Before publishing, you may choose whether eligible content is public or private.

Public content may be:

• viewed by other users,
• searched inside the platform,
• recommended,
• featured,
• or used by SOULLY AI to promote the application through screenshots, promotional materials, social media, or similar marketing content.

Private content is not publicly visible.

5. Content Ownership

You retain ownership of the content you create.

By publishing content publicly, you grant SOULLY AI a non-exclusive, worldwide, royalty-free license to display, distribute, promote, and present that public content within the Services and promotional materials.

This permission ends once the content is permanently removed from our services, except where retention is required for legal, security, or backup purposes.

6. Community Safety

To protect our community, SOULLY AI provides reporting tools for:

• Users
• AI characters
• Images
• Messages
• Shared content
• Public profiles

Reported content may be reviewed by authorized moderators.

If content violates our policies, we may:

• remove it,
• restrict visibility,
• suspend related features,
• or take action against the responsible account.

Whenever reasonably possible, we will attempt to notify the affected user before taking enforcement action. Immediate action may be taken when necessary to protect users or the platform.

7. Children's Privacy

SOULLY AI is intended for users aged 16 years or older.

We do not knowingly collect personal information from children below the minimum permitted age.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

8. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect user information against unauthorized access, disclosure, alteration, or destruction.

However, no online service can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their own accounts and login credentials.

9. Data Retention

We retain information only for as long as necessary to:

• provide the Services,
• comply with legal obligations,
• resolve disputes,
• enforce our agreements,
• protect the platform,
• and maintain operational backups.

Backup copies may remain for a limited period before permanent deletion.

10. Account Deletion

You may request deletion of your account.

When your account is deleted:

• your account information is permanently removed,
• your conversations are deleted,
• your AI characters are deleted,
• your personal memories are deleted,
• your subscription-related records are removed where permitted,
• and all personal data associated with your account is scheduled for permanent deletion.

The deletion process may require a reasonable amount of time to complete across all systems and backups.

11. International Processing

Your information may be processed or stored on servers located in different countries depending on the infrastructure used to provide our Services.

By using SOULLY AI, you consent to such processing where permitted by applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

When significant changes are made, we will notify users through the application, website, or other appropriate communication channels.

Continued use of SOULLY AI after the updated Privacy Policy becomes effective constitutes acceptance of the revised policy.

13. Contact Us

If you have questions regarding this Privacy Policy or your personal data, you may contact us through:

• The official SOULLY AI website
• The support email published on our official website

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.