Subscription & Virtual Currency Policy

Effective Date: July 6, 2026

This Subscription & Virtual Currency Policy explains how premium subscriptions, virtual energy, and digital purchases work within SOULLY AI.

By purchasing a subscription or virtual items, you agree to this Policy in addition to our Terms of Service and Privacy Policy.

1. Premium Subscriptions

SOULLY AI offers optional premium subscriptions that unlock additional features and benefits.

Subscription benefits may include, depending on the selected plan:

• Higher Energy Capacity
• Faster Energy Regeneration
• Lower Message Energy Cost
• Additional AI Features
• Monthly Image Credits
• Increased Character Creation Limits
• Premium Community Features
• Other premium benefits introduced in future updates

Subscription features may evolve as SOULLY AI continues to improve the platform.

2. Automatic Renewal

Subscriptions automatically renew unless cancelled before the next billing date.

You may cancel your subscription at any time using the subscription management tools provided by your platform or payment provider.

Cancellation prevents future renewals but does not automatically refund previous payments.

Premium benefits remain available until the current subscription period ends.

3. Virtual Energy

Energy is a virtual currency used within SOULLY AI.

Energy may be used for features such as:

• AI conversations
• Premium interactions
• Image generation
• Cosmetic purchases
• Character creation beyond standard limits
• Personality analysis
• Other virtual features available inside the application

Energy has no cash value and cannot be exchanged for money.

4. Purchasing Energy

Users may purchase Energy through available in-app purchase methods.

Purchased Energy:

• is linked to the purchasing account,
• cannot be transferred to another account,
• cannot be exchanged for cash,
• cannot be sold outside the platform.

SOULLY AI reserves the right to modify available Energy packages, prices, or promotional offers at any time.

5. Energy Regeneration

Certain subscription plans include automatic Energy regeneration.

Energy regeneration:

• occurs automatically based on the subscription plan,
• is subject to the maximum Energy capacity of the account,
• does not continue increasing Energy beyond the applicable capacity limit.

Energy regeneration rates and capacities may change as part of future balance updates.

6. Daily Rewards

SOULLY AI may provide optional daily rewards, including:

• Energy
• Image Credits
• Promotional Bonuses
• Seasonal Rewards

Daily rewards are optional promotional features.

Reward values, schedules, and availability may change or be discontinued without prior notice.

7. Cosmetic Content

SOULLY AI may offer cosmetic digital content including:

• Backgrounds
• Themes
• Decorative items
• Profile customization
• Future cosmetic content

Some cosmetic items may be:

• Free
• Premium
• Subscription-exclusive
• Available through promotional events
• Unlockable using Energy

Availability may change over time.

8. Virtual Purchases

Some premium features require additional Energy even for subscribed users.

Examples may include:

• Premium personality analysis
• Cosmetic unlocks
• Additional character slots
• Future premium experiences

Subscription plans provide access to premium benefits but do not guarantee unlimited access to every paid feature.

9. Limited-Time Events

SOULLY AI may occasionally offer:

• Limited-time rewards
• Seasonal events
• Promotional Energy
• Exclusive cosmetics
• Community events

Participation requirements and rewards may vary.

10. Refunds

Refund eligibility is determined primarily by the payment platform through which the purchase was made.

Digital items that have already been consumed, redeemed, or substantially used may not be eligible for refunds, except where required by applicable law.

Nothing in this Policy limits statutory consumer rights that cannot legally be waived.

11. Fraud Prevention

SOULLY AI may investigate activities involving:

• Payment fraud
• Unauthorized purchases
• Abuse of promotional rewards
• Exploitation of pricing errors
• Manipulation of the virtual economy

Accounts involved in fraudulent activity may have purchases revoked, benefits removed, or access suspended.

12. Changes to the Virtual Economy

To maintain a fair and sustainable experience, SOULLY AI may adjust:

• Energy costs
• Subscription benefits
• Reward values
• Regeneration rates
• Capacity limits
• Cosmetic pricing
• Promotional offers

Such changes do not create entitlement to compensation for previously purchased or earned virtual items.

13. No Real-World Value

Virtual items available within SOULLY AI:

• are licensed, not sold,
• exist only within the platform,
• cannot be redeemed for money,
• cannot be converted into financial assets,
• cannot be used as legal tender.

Ownership of virtual items remains subject to these Terms and applicable law.

14. Contact

Questions regarding subscriptions, Energy, or virtual purchases may be submitted through the official SOULLY AI support channels listed on our website.

We will make reasonable efforts to assist users with purchase-related inquiries.